A Work Environment with Heart

By Lisa Moore-Long

Lisa Moore-Long is an Administrative Coordinator in the Department of Medicine Chair’s Office

I have never agreed with the phrase, “It’s just business; it’s not personal.” Every business decision has a personal impact. We spend a significant amount of time at work, and it truly matters when our work environment is kind, supportive, and efficient. It is essential that overarching policies reflect the values of our institution, and I was pleased to discover that Stanford embodies these principles.

I knew Stanford was different from the moment I received my first email from Helena McCombie, inviting me to interview for a position in the Chair’s Office. She concluded her email with “Kind regards” and included her pronouns. I thought, “This is the kind of place I want to work for.” I began my journey at Stanford during the pandemic in March 2021, a unique time to start a new job while everyone was remote. From day one, I was surrounded by a team of intelligent, efficient, and kind individuals.

Within my first month, coinciding with Women’s Month, I participated in a video call with a female alumna who was aboard the International Space Station. I was truly inspired. It was a moment that made me realize how incredible this institution is. I also recognized that Stanford genuinely invests in the development of its employees, offering STAP funds to all regular or fixed-term staff, which is a rarity in the outside world. I shared with Helena that I began to see Stanford as a unique bubble, distinct from the norms of corporate America, where I had previously worked in commercial real estate.

I knew Stanford was different from the moment I received my first email from Helena McCombie, inviting me to interview for a position in the Chair’s Office. She concluded her email with “Kind regards” and included her pronouns. I thought, “This is the kind of place I want to work for.”

Another testament to Stanford’s commitment to employee development was Helena’s encouragement for us to explore open positions that interested us. She urged us to identify any requirements we felt we lacked and offered her support in helping us attain those skills. It was the first time I felt comfortable discussing my career aspirations with my supervisor, even if it meant considering opportunities outside of Stanford.

Unfortunately, the following three years brought some of the most challenging personal experiences of my life. My father passed away suddenly in December 2022, marking the first time I had lost someone so close to me. The grief was overwhelming, but the compassion and understanding from my colleagues made a significant difference. I felt completely supported during this incredibly difficult time, given the space I needed to process my loss. My brother, who works in a hospital, faced similar challenges, and I noticed that his organization did not always extend the same kindness.

Most recently, in June 2025, my mother passed away from glioblastoma, a type of brain tumor. This experience was difficult in a different way. She was given 2-3 months to live without treatment and 6 months with it. Ultimately, she lived for another four months, during which we provided hospice care in her home in New York City, as she wished. I am forever grateful for the family leave time that allowed me to honor my mother’s wishes. This period was a true testament to the patience, compassion, and kindness exhibited by my executives, supervisors, and coworkers. Stanford’s supportive policies made an incredibly challenging situation more bearable.

I know that grief is not a popular topic and can make some people uncomfortable, but it is a universal experience that we will all encounter in one way or another. I want to dedicate this article to my wonderful parents and express my heartfelt gratitude to all my colleagues for their unwavering support during the most challenging times I have faced thus far.

Lisa Moore-Long (left) and former Chief of Staff Helena McCombie attend the annual Administrative Professionals Celebration Breakfast, hosted by the Department of Medicine

Members of the Chair’s Office Administrative Team Yvonne Dietrich, Lisa Moore-Long, Rebecca Gerardi, and Irina Polusmak (from left to right) celebrate their close professional bonds at a department-hosted event